🔐 Privacy Policy

This Privacy Policy applies to personal information collected by Guangdong Chuangrong Electronic Technology Co., Ltd. and Shenzhen Chuangrong New Energy Co., Ltd. (together "Chuangrong", "we", "our", or "us") through our official website, social media pages (including Facebook), email correspondence, and offline business interactions. We are committed to protecting your privacy and processing your data in accordance with applicable data protection laws.

• Identity data: name, job title, company name (provided via email, inquiry forms, or business meetings).
• Contact data: email addresses (e.g., sales@crccapacitor.com and others), phone numbers (+86-0750-6899660, +86-0755-2994-8998), and postal addresses.
• Technical data: IP address, browser type, device information, access time, and referring pages when you visit our website or interact with our Facebook page (via cookies or similar technologies).
• Communication data: messages, feedback, and attachments exchanged via email, online chat, or social media platforms.
• Public social media info: if you interact with us on Facebook (like, comment, direct message), we may see your public profile information (subject to your privacy settings).

• ✅ To process your inquiries, orders, sample requests, and after-sales support.
• ✅ To send technical documentation, product updates, event invitations, or industry news (based on your consent or our legitimate interest).
• ✅ To improve our products, website, and Facebook page experience.
• ✅ To comply with legal obligations (e.g., tax, customs, regulatory requirements).
• ✅ To protect our rights, prevent fraud, and ensure the security of our services.

• Contract performance: when we respond to your requests or fulfill orders.
• Legitimate interests: to improve our services, conduct marketing (where permitted), and maintain security.
• Consent: for optional communications, cookies, or marketing emails — you may withdraw at any time.
• Legal compliance: to meet statutory obligations.

• We do not sell or rent your personal data. We may share data with trusted service providers (e.g., shipping, IT hosting, analytics) who process data on our behalf under strict confidentiality.
• Your data may be transferred to and processed in China, where our headquarters and production bases are located. We ensure that appropriate safeguards (e.g., standard contractual clauses) are in place for any cross-border data transfers.
• We may disclose information if required by law or to protect the rights, property, or safety of Chuangrong, our users, or others.

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., tax and commercial records). After that, we securely delete or anonymize the information.

• Access & rectification: request a copy of your data or correct inaccuracies.
• Erasure & restriction: ask us to delete or limit processing of your data, subject to legal exceptions.
• Data portability: receive your data in a structured, machine-readable format.
• Objection & withdrawal: object to certain processing (e.g., direct marketing) or withdraw consent at any time.

To exercise your rights, please contact us at info@crccapacitor.com or use the phone numbers below.

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.